Refund policy

Within 14 days

Message the desk or email [email protected] with the payment date and the contact you paid with. The refund goes back through the same payment method, usually within five working days.

After 14 days

If a major part of the service fails for more than 72 hours in a row and we cannot fix it, you can ask for a pro-rata refund of the unused days.

The free trial

The trial costs nothing, so there is nothing to refund and nothing to cancel.

Disagreements

Not happy with the outcome? Someone else on the team looks at it again inside two working days, and your bank or payment app stays an option.