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Signal desk · Sign-in and accounts

IPTV Smarters says the login failed

In the RetroArch GUI, game controllers are the preferred way to navigate. You can perform every action using the controller, including launching games
Takuyakoz · CC BY-SA 4.0, via Wikimedia Commons

Common causes

  • A typo or extra space
  • The trial or plan has ended
  • More screens in use than the plan allows

Work through these in order

  1. Retype the user name and password; both are case-sensitive.
  2. Check the server address includes http:// and the port, if we gave one.
  3. Close the app on any other device that may be using the same login.
  4. Make sure the trial or plan dates are current.

Still not right?

Send a screenshot of the error and we confirm the account on our side.

Related fixes

About this fix

Why does this happen?

Usually one of these: a typo or extra space; the trial or plan has ended; more screens in use than the plan allows.

What if the steps do not help?

Send a screenshot of the error and we confirm the account on our side. Then message the desk on WhatsApp or by text; most messages get a reply within 30 minutes during desk hours.

Is the free trial affected?

No. Everything on this page applies to trial logins as well as paid plans.

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