Common causes
- Choosing the wrong playlist type
- Typing errors in the server address
Work through these in order
- In TiviMate, select Add playlist.
- Set the type to Xtream Codes.
- Enter the server address, user name and password exactly as we sent them.
- Name the playlist, let it load the channels, then open the guide.
Still not right?
TiviMate Premium is sold by its developer, not by us; the free version works for the basics.
Related fixes
About this fix
Why does this happen?
Usually one of these: choosing the wrong playlist type; typing errors in the server address.
What if the steps do not help?
TiviMate Premium is sold by its developer, not by us; the free version works for the basics. Then message the desk on WhatsApp or by text; most messages get a reply within 30 minutes during desk hours.
Is the free trial affected?
No. Everything on this page applies to trial logins as well as paid plans.
