IPTVMAX 
Common causes
- Hardware decoding struggling with a high-bitrate feed
- An HDMI handshake problem with the TV or soundbar
- A device that is running hot
Work through these in order
- In the player’s settings, switch the video decoder between hardware and software and test the same channel.
- Try a 1080p version of the channel instead of 4K.
- Plug the device straight into the TV, skipping any receiver or HDMI switch, to rule out the chain.
- Give the device air: sticks tucked behind a wall-mounted TV often overheat.
Still not right?
If only one channel freezes, tell us its name and the time; we check that source.
Related fixes
About this fix
Why does this happen?
Usually one of these: hardware decoding struggling with a high-bitrate feed; an hdmi handshake problem with the tv or soundbar; a device that is running hot.
What if the steps do not help?
If only one channel freezes, tell us its name and the time; we check that source. Then message the desk on WhatsApp or by text; most messages get a reply within 30 minutes during desk hours.
Is the free trial affected?
No. Everything on this page applies to trial logins as well as paid plans.