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IPTVMAX TV

Signal desk · Picture and sound

IPTV keeps buffering: what to check first

Example of WI-Fi using with IEEE 802.11ac protocol at 5GHz
Giacomo Alessandroni · CC BY-SA 4.0, via Wikimedia Commons

Common causes

  • Wi-Fi too weak where the TV sits
  • Somebody else on the network uploading or downloading something big
  • The streaming device short on memory
  • A channel source under load during a big game

Work through these in order

  1. Pause the stream for 30 seconds so the player can build a cushion, then resume.
  2. Restart the router and the streaming device, in that order, waiting until the router is fully back.
  3. If you can, connect the device by Ethernet; on a Fire TV stick a USB Ethernet adapter does the job.
  4. In the player, try the channel’s backup or SD feed to see whether only one source is struggling.
  5. Close other apps on the device, or restart it, to free memory.

Still not right?

Run a speed test in a browser on the streaming device around 8 PM. Under roughly 10 Mbps for HD, the bottleneck is the home connection.

Related fixes

About this fix

Why does this happen?

Usually one of these: wi-fi too weak where the tv sits; somebody else on the network uploading or downloading something big; the streaming device short on memory; a channel source under load during a big game.

What if the steps do not help?

Run a speed test in a browser on the streaming device around 8 PM. Under roughly 10 Mbps for HD, the bottleneck is the home connection. Then message the desk on WhatsApp or by text; most messages get a reply within 30 minutes during desk hours.

Is the free trial affected?

No. Everything on this page applies to trial logins as well as paid plans.

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