Common causes
- Wi-Fi too weak where the TV sits
- Somebody else on the network uploading or downloading something big
- The streaming device short on memory
- A channel source under load during a big game
Work through these in order
- Pause the stream for 30 seconds so the player can build a cushion, then resume.
- Restart the router and the streaming device, in that order, waiting until the router is fully back.
- If you can, connect the device by Ethernet; on a Fire TV stick a USB Ethernet adapter does the job.
- In the player, try the channel’s backup or SD feed to see whether only one source is struggling.
- Close other apps on the device, or restart it, to free memory.
Still not right?
Run a speed test in a browser on the streaming device around 8 PM. Under roughly 10 Mbps for HD, the bottleneck is the home connection.
Related fixes
About this fix
Why does this happen?
Usually one of these: wi-fi too weak where the tv sits; somebody else on the network uploading or downloading something big; the streaming device short on memory; a channel source under load during a big game.
What if the steps do not help?
Run a speed test in a browser on the streaming device around 8 PM. Under roughly 10 Mbps for HD, the bottleneck is the home connection. Then message the desk on WhatsApp or by text; most messages get a reply within 30 minutes during desk hours.
Is the free trial affected?
No. Everything on this page applies to trial logins as well as paid plans.
