IPTVMAX 
Common causes
- Not every channel keeps an archive
- The player has catch-up turned off
Work through these in order
- Look for the clock or rewind symbol beside the channel name: only those channels keep an archive.
- In TiviMate, enable catch-up under Settings › Playlists › your playlist.
- Pick the program from the guide rather than the channel list.
- Archive length varies by channel, typically one to seven days.
Still not right?
Tell us the channel and program and we confirm whether an archive exists.
Related fixes
About this fix
Why does this happen?
Usually one of these: not every channel keeps an archive; the player has catch-up turned off.
What if the steps do not help?
Tell us the channel and program and we confirm whether an archive exists. Then message the desk on WhatsApp or by text; most messages get a reply within 30 minutes during desk hours.
Is the free trial affected?
No. Everything on this page applies to trial logins as well as paid plans.