Common causes
- The player’s guide time-shift set incorrectly
- The device clock or time zone wrong
- A guide source that has not updated since the clocks changed
Work through these in order
- Set the device’s time zone to where you live, with automatic time turned on.
- In the player, set the guide offset (EPG shift) to zero first, then adjust in whole hours only if needed.
- Force a guide update; in IPTV Smarters it is Settings › EPG › Refresh.
- Remember that West Coast feeds of national channels run three hours behind the East.
Still not right?
Tell us the channel and what the guide shows compared with what plays.
Related fixes
About this fix
Why does this happen?
Usually one of these: the player’s guide time-shift set incorrectly; the device clock or time zone wrong; a guide source that has not updated since the clocks changed.
What if the steps do not help?
Tell us the channel and what the guide shows compared with what plays. Then message the desk on WhatsApp or by text; most messages get a reply within 30 minutes during desk hours.
Is the free trial affected?
No. Everything on this page applies to trial logins as well as paid plans.
